Article ID: 120912, created on Apr 5, 2014, last review on Dec 24, 2014

  • Applies to:
  • Plesk 11.5 for Linux
  • Plesk 11.5 for Windows


A backup that was taken on a different server is being restored. The restoration finishes but no content is restored. The task description contains the following warning:

Cannot find parent with guid 'e2047e7e-4bfa-4901-ae87-226a433a2d03' ['Unable to get object properties: Object with guid 'e2047e7e-4bfa-4901-ae87-226a433a2d03' not found'].


The issue occurs since the 'admin' user GUID is different on every Parallels Plesk installation, but the dump XML file contains the GUID from the server it was taken from.


Substitute the GUID value in all the related backup '.xml' files:

server:~$ mysql -u admin -p`cat /etc/psa/.psa.shadow` psa  -Ne"select guid from clients where id=1"
| ae6b85ab-2af7-422d-adfd-eb1fbb8173c6 |

server:~$ sed -i 's/e2047e7e-4bfa-4901-ae87-226a433a2d03/ae6b85ab-2af7-422d-adfd-eb1fbb8173c6/g' /var/lib/psa/dumps/*<backup_id>.xml

Where '<backup_id>' represents the last digits in the name of backup you are trying to restore.

Alternative, you could replace the GUID in all backups at once with the following command:

find /var/lib/psa/dumps/ -name "*.xml" -type f | xargs sed -i 's/e2047e7e-4bfa-4901-ae87-226a433a2d03/ae6b85ab-2af7-422d-adfd-eb1fbb8173c6/g'

Search Words

Warning: Cannot find parent with guid

domain service web

Execution of /usr/local/psa/admin/plib/api-cli/domain.php

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 01bc4c8cf5b7f01f815a7ada004154a2 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f 85a92ca67f2200d36506862eaa6ed6b8 46a8e394d6fa13134808921036a34da8 bd7fc88cf1b01f097749ae6f87272128

Email subscription for changes to this article
Save as PDF