Article ID: 1211, created on Oct 6, 2008, last review on May 11, 2014

  • Applies to:
  • Plesk 8.x for Linux/Unix


Migration has been completed with the errors:

   An error occurred during mailname update: Unable to update the mail name
   properties: The password is incorrect, use at least 5 characters."


Mostly the problem is not in the password, but in "Use of short (webmaster) and full ( POP3/IMAP mail account names is allowed" option on 'Server' -> 'Mail' screen in Plesk CP.
While this setting is enabled, it is not possible to create two mail accounts with the same local part (like 'sales' in '') and two identical password OR if one or the both passwords are encrypted because encrypted passwords cannot be compared.
As solution you can set "Only use of full POP3/IMAP mail accounts names is allowed" and try to create mail account or perform a migration again.
After that you can find all duplicated mailnames/passwords with the script that is attached, resolve all conflicts and change "Only use of full POP3/IMAP mail accounts names is allowed" setting back if you need it.


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