Article ID: 121198, created on Apr 20, 2014, last review on Jan 3, 2015

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 11.0 for Windows


Unable to change Panel user's password. Following error occurs:

Non-zero exit status returned by script

Panel log '/usr/local/psa/admin/logs/panel.log' contains the alike error:

Unable to write file /var/www/vhosts/test.tld/httpdocs/wordpress/wp-config.php


Wordpress application was installed and a Panel user was specified as a default login of it. Furhter Wordpress was deleted manually from httpdocs folder, but existed in the Plesk Panel.


Create '/var/www/vhosts/test.tld/httpdocs/wordpress/wp-config.php' with correct permissions.

username:psacln rwxr-x---  wp-config.php 

Search Words


customer unable to change login password

Change Password failed

Error: Unable to remove customer: Non-zero exit status returned by script.

Failed to update the user credentials for the application "Wordpress Instance": Non-zero exit status returned by script. Output stream: 'Unable to get package content'. Error stream: 'Unable to get package content'.;


Word press install

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 01bc4c8cf5b7f01f815a7ada004154a2 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f 514af229ae32522202a910a2649c80fb 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128 2a5151f57629129e26ff206d171fbb5f e335d9adf7edffca6a8af8039031a4c7

Email subscription for changes to this article
Save as PDF