Article ID: 121239, created on Apr 22, 2014, last review on May 9, 2014

  • Applies to:
  • Plesk 10.4 for Windows


Unable to create the ftp user. Failed with the below error:

    ftpmng --add-user failed: Unknown error 0xC00CE558 (COM Error C00CE558) at setUserPermissions()
    ---------------------- Debug Info -------------------------------
    0: Manager.php:148
            Service_WindowsFtp_Manager->_callFtpmng(string 'add-user', array)
    1: Manager.php:234
            Service_WindowsFtp_Manager->addUser(string 'pactest2')
    2: FtpUserManager.php:116
            plesk__client__domain__hosting__ftp_users__ftp_user__properties->accessItem(string 'POST', NULL null)
    4: UIPointer.php:600
            UIPointer->access(string 'POST')
    5: plesk.php:50


.security file is corrupted for the domain.


  1. Rename C:\inetpub\vhosts\domain.tld\.security to file.

  2. Reconfigure the domain using the below command:

    websrvmng.exe --reconfigure-vhost --vhost-name=domain.tld

Search Words

Unknown error 0xC00CE558

could not create ftp user

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