Article ID: 121363, created on Apr 28, 2014, last review on Jun 10, 2016

  • Applies to:
  • Plesk Automation 11.5
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux


Messages in IMAP folders are not listed in Outlook 2013


The issue is caused by the following Microsoft updates:

KB2837618 or KB2837643


It can be resolved in two ways:

I. Disable the "Show only subscribed folders" option in Outlook

  • Go to FOLDER -> IMAP Folders

  • Uncheck "When displaying hierarchy in Outlook, show only the subscribed folders.".

  • Force Send/Receive within Outlook.

II. By changing the "Root folder path"

  • Go to File-> Account Settings-> Account settings-> Problematic IMAP account -> Change...-> More Options...-> Advanced

  • Set Root folder path to Inbox and force a Send/Receive

Search Words


imap folders


outlook 2013

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