Article ID: 121448, created on May 2, 2014, last review on May 9, 2014

  • Applies to:
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows


When trasnferring (migrating) subscriptions with mail accounts following errors occur in Parallels Plesk Panel > Tools & Settings > Backup Manager:

Error:  domain "domain.tld"
Could not find password for account id '1831'. Return empty password


Info:   mailname "mail@domain.tld"
The password was generated for user 'mail@domain.tld'. New password is 'Iji2OUq'


An empty password for the mailbox mail@domain.tld on the source server. This is considered a software issue. The internal request ID is PPPM-1617.


Update the password for mail@domain.tld on the source server in Parallels Plesk Panel > Domains > domain.tld > Mail > mail@domain.tld.

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 46a8e394d6fa13134808921036a34da8 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128 514af229ae32522202a910a2649c80fb

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