Article ID: 121528, created on May 10, 2014, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.0 for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows


Full server backup does not work.


There could be different causes for the issue. Most common are described in the resolution section of the present article along with the steps to resolve. Please apply the solution that corresponds to the issue you are facing.


  1. Unable to dump site applications on

    Please follow the steps below given in the KB. This issue occurs due to database inconsistency in the server.

    APS database (apsc) inconsistency after upgrade - Windows (Part 4)

  2. Unable list auto-responder attaches for mail name ''

    Please run:

    mchk.exe --domain
  3. Cannot dump dns zone with id XX

    Please apply the following KB article:

    DNS page in Parallels Plesk Panel shows exception: "Table::select() failed: no such row in the table"

  4. WWW root for was not found

    This issue occurs since domain directory is missing. To fix this issue, you can follow the steps given below.

    • Take the backup of the httpdocs directory of the sub-domain.
    • Change the hosting to none in mysql using the query given below.

      update domains set htype='none' where name=''

    After that set the hosting type properly in the Plesk GUI.

  5. Could not find password for account id XXX

    This error occurs due to absent password for some email accounts.

    Run the mysql query given below to find out what the email account is affected:

    Select * from mail where account_id=XXX

    Once you know which mail account causes the issu, change the password for it in the Plesk Panel GUI interface.

  6. The ODBC dsn 'XXXXXX' is not configured and will be skipped

    This warning can be ignored. This will not affect he validity of the dump.

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