Article ID: 121553, created on May 13, 2014, last review on May 13, 2014

  • Applies to:
  • Operations Automation
  • Panels
  • Virtuozzo


After customer creates a server in CCP, it goes into "Creation in progress" state. After staying in it for a while, the server gets deleted.

The following messages get logged to /var/log/IM/PACI-vm2vf.log:

2014-05-13 08:51:38,806 (c2a75962-b0fd-4bc6-9dfa-0bdefb7733a7) DEBUG NativeVm2VfCode [Thread-9235383] - [446231:2835416] DBG general_find_object_get_uuid2 looking for [vm-win2008-r2-sp1-std-eng-base] @[common/open.c][20][general_find_object_get_uuid2][12994])

2014-05-13 08:51:39,583 (c2a75962-b0fd-4bc6-9dfa-0bdefb7733a7) ERROR NativeVm2VfCode [Thread-9235384] - [446231:2835416] ERR find_object_get_uuid2(__create_ve_cb, create.c, 618): failure: PRL_ERR_VM_UUID_NOT_FOUND @[common/generic_sdk_cb.c][297][generic_sdk_cb][12994])

Logging in to the hardware node and trying to locate the mentioned VM template, produces the error:

[root@paci-pcs01 ~]# prlctl list vm-win2008-r2-sp1-std-eng-base
UUID                                    STATUS       IP_ADDR         T  NAME
Failed to get VM config: The virtual machine could not be found. The virtual machine is not registered in the virtual machine directory on this server. Contact your Parallels Server administrator for assistance.


The template, from which the VE is created, is not registered on the node, picked up by PACI.


Login to the hardware node, where the VE is getting created, and register the required VM template.

  1. To determine which node is getting picked up, search for create_ve_cb call in PACI-im.log:

    [root@IM ~]# grep -A4 'invoked: create_ve_cb' /var/log/IM/PACI-im.log | tail -5
    2014-05-13 09:19:47,076 (816e7ca8-b365-4090-ae04-fd0005a04402) INFO  LoggingProxy [VF executor thread #4] - invoked: create_ve_cb(
      ctx(446580, 14400000, 816e7ca8-b365-4090-ae04-fd0005a04402),
  2. Login to and copy the required template to /var/parallels directory (or /pcs/vmprivate, if the node is a part of Cloud Storage).

  3. Register the template in Parallels Cloud Server:

    [root@paci-pcs01 ~]# prlctl register /var/parallels/vm-win2008-r2-sp1-std-eng-base.pvm
    Register the VM...
    The VM has been successfully registered.
  4. Do the same for all hardware nodes, registered in PACI - the set of templates should be the same across all nodes.

Search Words

PACI: Вин-ВМ - не удается сменить пароль

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 0dd5b9380c7d4884d77587f3eb0fa8ef 2897d76d56d2010f4e3a28f864d69223 614fd0b754f34d5efe9627f2057b8642 56797cefb1efc9130f7c48a7d1db0f0c

Email subscription for changes to this article
Save as PDF