Article ID: 121555, created on May 13, 2014, last review on May 13, 2014

  • Applies to:
  • Plesk 11.5 for Linux


Parallels Plesk autoresponder does not work.

The following error can be observed in the /usr/local/psa/var/log/maillog:

postfix-local[5173]: handlers_stderr: Mail handler call failed. Error occured during execv(/usr/local/psa/handlers/hooks/autoresponder):#012No such file or directory.     

postfix-local[5173]: Error during 'autoresponder' handler


Handler is missing on the system.


  1. Download the corresponding plesk-core package from the and extract it:

    # mkdir /root/__package
    # cd /root/__package


    # wget
    # ar p plesk-core_11.5.30-ubuntu12.04.build115130819.13_amd64.deb data.tar.gz | tar zx


    # wget
    # rpm2cpio plesk-core-11.5.30-cos6.build115130819.13.x86_64.rpm  | cpio -idmv 
  2. Copy files:


    # cp ./opt/psa/handlers/hooks/autoresponder /opt/psa/handlers/hooks/autoresponder


    # cp ./usr/local/psa/handlers/hooks/autoresponder /usr/local/psa/handlers/hooks/autoresponder /usr/local/psa/handlers/hooks/autoresponder
  3. Make sure that permissions and owners are set correctly:

    # ls -l /usr/local/psa/handlers/hooks/autoresponder

    -rwxr-x--- 1 root popuser 232616 Aug 19 2013 /usr/local/psa/handlers/hooks/autoresponder

Search Words

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Error occured during execv

Plesk 11.5 autoresponder doesn't work

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