Article ID: 122023, created on Jun 13, 2014, last review on Jun 13, 2014

  • Applies to:
  • Plesk 11.5 for Windows


Plesk upgrade fails with the below error:

Installing packages
upgrading Parallels Panel WebSite...
MSI: Error! Critical action 'Configure Parallels Panel site...' failed:
Command "D:\Plesk\\admin\bin64\websrvmng.exe" --configure-plesk-website failed with code -1073741819.


Failed to install 'C:\1d5be7714e280c043abe463a385f7db4\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\plesk-site.msi': Fatal error during installation. (Error code 1603)

ERROR: The installation of the package 'plesk-site' failed with code 1603. (upgrade: upgrading Parallels Panel WebSite...)
Not all packages were installed.
Please, contact product technical support.


Dependent dll files in 'C:\Windows\System32\' are missing, which prevents running of the 64-bit version of the Plesk utility.


Copy the content of '%pelsk_bin%' folder to '%plesk_dir%\admin\bin64' with replace option and re-run the upgrade.

Search Words

websrvmng.exe --configure-plesk-website failed with code -1073741819

plesk-site.msi: Fatal error during installation. (Error code 1603)

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