Article ID: 122121, created on Jun 20, 2014, last review on Jun 17, 2016

  • Applies to:
  • Virtuozzo 6.0
  • Virtuozzo containers for Linux

Symptoms

When you try to log in to a virtual machine through Power Panel with valid credentials, you get the following error:

An invalid username or password. Please try again.

An invalid username or password. Please try again.

Similar errors are observed in the Power Panel log:

# tail -f /var/log/pva/pp/2014.06.20-cpcon.log
20/06/2014 19:17:38.8194580 [190778] : virtual AuthResult<unnamed>::SsoVEuserAuth::log_on(WebCP*, const HttpRequest&, const VZL::VZLGUID&, const VZL::eid_t&, Session**) at AuthMethods/SsoVEuserAuth.cpp:118 : (SSO) No SAML token in request - user is not authenticated.

Direct login via command line also fails:

# prlctl auth VMNAME --username root --userpassword PASSWORD
Authenticating user with VM security database...
Failed to authenticate user with VM security database: Unable to authenticate the user. Make sure that the specified credentials are correct and try again.

You know that the credentials are valid because you are able to log in to the virtual machine with these credentials by SSH/RDP.

The virtual machine is not using an emulated HDD and has a real drive passed to it:

# prlctl list -i RS000003 | grep hdd
Boot order: net0 hdd0
  hdd0 (+) sata:0 real='LOGICAL VOLUME HP (/dev/sdc)'

Cause

The issue is recognized as a product bug with internal ID PSBM-27642.

Resolution

The fix is included in Parallels Cloud Server 6.0 update 7.

Search Words

No SAML token in request

Not able to login into Parallels Power Panel

No SAML token in request - user is not authenticated.

Failed to authenticate user with VM security database: Unable to authenticate the user. Make sure that the specified credentials are correct and try again.

An invalid username or password. Please try again.'

power panel login

PSBM-27642

c62e8726973f80975db0531f1ed5c6a2 2897d76d56d2010f4e3a28f864d69223 0dd5b9380c7d4884d77587f3eb0fa8ef e8e50b42231236b82df27684e7ec0beb d02f9caf3e11b191a38179103495106f

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