Article ID: 122164, created on Jun 24, 2014, last review on Jun 25, 2014

  • Applies to:
  • Plesk for Linux/Unix


Plesk upgrade failed, in panel you could find following error:

ERROR: Exception

Up Level
Permission denied

Following error could be found in log /tmp/autoinstaller3.log:

Error unpacking rpm package 2:shadow-utils-4.0.17-21.el5.x86_64
Exception: Scriptlet or other non-fatal errors occurred during transaction.
Installing: 2:shadow-utils-4.0.17-21.el5.x86_64 [1/2]
warning: /etc/login.defs created as /etc/login.defs.rpmnew
error: unpacking of archive failed on file /usr/bin/chage: cpio: rename failed - Operation not permitted
Installing: plesk-core-12.0.18-cos5.build1200140606.16.x86_64 [2/2]


Immutable flag was enabled for file /usr/bin/chage and it prevents Plesk from successful installation of packages.


  1. Remove immutable flag from file from error log:

    chattr -i /usr/bin/chage
  2. Restart upgrade process, or reinstall required packages manually.

If you want to remove immutable flag from all files in /usr/bin/ folder, you could use following command:

lsattr /usr/bin/* | grep "\-\i\-" | awk '{print $2}' | while read d; do chattr -i $d;done

Search Words

Permission denied

error: unpacking of archive failed on file

ERROR: Exception

upgrade fail

cpio: rename failed - Operation not permitted

Error unpacking rpm package

29d1e90fd304f01e6420fbe60f66f838 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c

Email subscription for changes to this article
Save as PDF