Customer & Business Manager(CBM) upgrade failed with error:
MSI: Action start 16:16:51: InstallFinalize. MSI: Action 16:16:51: ProcessComponents. Updating component registration MSI: Action 16:16:51: CreateFolders. Creating folders Folder: C:\Program Files (x86)\Parallels\Plesk\sso\htdocs\ MSI: Error! The installer has insufficient privileges to access this directory: C:\Program Files (x86)\Parallels\Plesk\sso\htdocs. The installation cannot continue. Log on as administrator or contact your system administrator. MSI: Action ended 16:16:52: InstallFinalize. Return value 3. MSI: Action 16:16:52: Rollback. Rolling back action: Creating folders Failed to install 'C:\ParallelsInstaller\parallels\BILLING-WIN_10.4.4\dist-msi-Microsoft-2003-i386\sso.msi': Fatal error during installation. (Error code 1603) Action '<install-msi-package command-line='ADDLOCAL=ALL INSTALLDIR="[PLESK_INSTALLDIR]" ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R' />' failed with error 1603 Execute C:/ParallelsInstaller/send-error-report.exe install
When CBM is being used, IIS web server locks folder below:
C:\Program Files (x86)\Parallels\Plesk\sso\htdocs\
as a results files located there cannot be changed during upgrade process.
Restart IIS, run in command line:
- Rerun Customer & Business Manager upgrade.