Article ID: 122503, created on Jul 29, 2014, last review on Jul 29, 2014

  • Applies to:
  • Plesk 11.0 for Windows

Sync failed on subscriptions with service plan created by admin for reseller


For the subscription.tld Subscription value, Plan value, Available value of dedicated application are identical but sync still failed.

The issue occurs when:

'IIS application pool management' is disabled in reseller plans.

A reseller logs in, creates two host plans with 'IIS application pool management' disabled, IIS application pool in Performance disabled.

Then create a subscription with one host plan, try to change to the other plan you will see subscription becomes un-synced.

There is no way to sync even dedicated application pool is off across subscription


Apply latest microupdate. The issue is fixed in microupdate #56 for Parallels Plesk Panel 11.

"%plesk_bin%"\ai.exe --select-product-id panel  --select-release-current --reinstall-patch --install-component base


Search Words

synchronization failed with service plan

subscription sync, reseller plan, sync with service plan

Cannot sync subscription to plans to set all expiration dates to unlimited

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