Article ID: 122512, created on Mar 2, 2015, last review on Jun 17, 2016

Symptoms

Utility /usr/local/psa/admin/sbin/mchk finished with errors:

Errors occured in mail restore procedure
Some utilities have exited with errors:
  /usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore 

I have enabled debug log according to knowledge base article #120101, and executed /usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore separately and got following error:

[2014-07-30 00:33:19] DEBUG [util_exec] [53d7f6ff73e23] Starting: send-error-report /usr/local/psa/admin/bin/send-error-report
[2014-07-30 00:33:19] DEBUG [util_exec] [53d7f6ff73e23] Finished in 0.0047s, Result: TRUE
Not a main domain of subscription.

Cause

Database inconstancy due to orphan subscriptions records.

Resolution

Since manual modification of Plesk database content is very dangerous operation, it should be performed by experienced engineer. Please contact Parallels Technical Support.

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