Article ID: 122706, created on Aug 25, 2014, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.5 for Windows
  • Plesk 12.0 for Windows


While logging in to Plesk as admin, an 'Access denied' error message is received.
Unable to create new email, an 'Access denied' error message is received.
Below is an example of the error from %plesk_dir%admin\logs\php_error.log:

Exception: Access is denied.
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\Lock\Manager\Hierarchical.php
line: 105
code: 0
trace: #0 C:\Program Files (x86)\Parallels\Plesk\admin\plib\Lock\Manager\Hierarchical.php(105): LockManagerClient->__construct()
#1 C:\Program Files (x86)\Parallels\Plesk\admin\plib\Lock\Manager\Hierarchical.php(172): Plesk\Lock\Manager_Hierarchical->_getClient()
#2 C:\Program Files (x86)\Parallels\Plesk\admin\plib\Lock\Manager\Hierarchical.php(136): Plesk\Lock\Manager_Hierarchical->_applyLock('', Object(Plesk\Lock\Resource))
#3 C:\Program Files (x86)\Parallels\Plesk\admin\plib\Lock\Manager.php(80): Plesk\Lock\Manager_Hierarchical->lock(Object(Plesk\Lock\Resource), '')
#4 C:\Program Files (x86)\Parallels\Plesk\admin\plib\Lock.php(34): Plesk\Lock\Manager->lock(1, Array, '', Array)
#5 C:\Program Files (x86)\Parallels\Plesk\admin\plib\Db\Table\Dictionary\ServiceNodeEnvironment.php(80): Plesk\Lock::write(Object(Plesk\Lock\Object_NodeService), '', Array)
#6 C:\Program Files (x86)\Parallels\Plesk\admin\plib\Service\Driver\Packages\Windows.php(98): Db_Table_Dictionary_ServiceNodeEnvironment->sync(false)
#7 C:\Program Files (x86)\Parallels\Plesk\admin\htdocs\login_up.php3(85): Service_Driver_Packages_Windows->sync()
#8 {main}


This is a software issue with internal ID #PPPM-3446, which has been fixed in MU #70.


Apply all the latest Plesk microupdates.

Search Words

error permission

Message Access is denied. File Hierarchical.php Line 105 Type Exception

Problems because of incompleted automatic update

login failed

Access is denied

Plesk 12 upgrade



update hangs

lock manager

C:\Inetpub\vhosts\\httpdocs is out of webspace


error access panel

Access denied after upgrade

Exception: Access is denied. file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\Lock\Manager\Hierarchical.php line: 105

Exception: Access is denied


unable to login

Can't find one of the domains in the smarter mail admin management login.

The operation you were performing failed. You can retry the operation with or without changing its parameters

keep getting issues, not stable

Hierarchical.php line: 105 code

ed7be2b984f9c27de1d2dc349dc19c6d 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 a766cea0c28e23e978fa78ef81918ab8 8b661cab116c79dbe6c4ac5bbdf1c8cb

Email subscription for changes to this article
Save as PDF