Article ID: 122801, created on Sep 6, 2014, last review on Sep 6, 2014

  • Applies to:
  • Virtuozzo 6.0


vzlicupdate utility fails to update product key:

# vzlicupdate
Start update for license VZSRV...
KA server can't update this license - Incorrect product version format.


File containing product version, /etc/parallels-release was modified:

# cat /etc/parallels-release
Red Hat Enterprise Linux Server release 6.5

vzlicupdate utility parses the file, and expects to see a certain pattern matching Parallels product version. Since content didn't match, utility aborted execution.


Make sure correct version is entered into the version file. Correct version can be retrieved using prlsrvctl info command:

# prlsrvctl info | grep OS
OS: Parallels Cloud Server 6.0.7 (2201) (2.6.32-042stab092.3)

File should be formed like that:

# cat /etc/parallels-release
Parallels Cloud Server 6.0.7 (2201)

Search Words

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