Article ID: 123057, created on Oct 3, 2014, last review on Jun 17, 2016

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 6.0
  • Virtuozzo 6.0
  • Virtuozzo containers for Linux 4.7
  • Virtuozzo containers for Linux 4.6
  • Virtuozzo hypervisor
  • Virtual Automation 6.0

Symptoms

A container cannot be restored from the backup with the following error:

# vzarestore 101 -b 2f926e1d-29be-43dc-ae8d-f073adf76652/20140401100918
Restore environment 101 from backup: 2f926e1d-29be-43dc-ae8d-f073adf76652/20140401100918
Restore container: test from 2f926e1d-29be-43dc-ae8d-f073adf76652/20140401100918...
* Operation with the Container test is started
* Restoring backup 2f926e1d-29be-43dc-ae8d-f073adf76652/20140401100918 from test
* Backup storage: preparing to restore operation
* Backup storage: getting private backup data
* Initializing restore operation
* Backup storage: sending backup file
* Restoring private area
 100% |**************************************************************|
Restore failed: Failed to perform the file restore
Acronis Error: Module=0 Code=0, Tag=0,
Restore operation failed.

PVA Agent logs with debug level contain the following Acronis messages:

T=20:55:05:348; L=(udf); PID=5404; TID=7fadea297760; P=VZLBackup [onAcronisEvent] Acronis reports: module 4, error 26
T=20:55:05:348; L=(udf); PID=5404; TID=7fadea297760; P=VZLBackup [onAcronisEvent] Acronis says: Failed to restore file or folder.

   0x4001A
    $module = "ERROR_MODULE_NAME"
    Execute : K:/569/archive/restorer.cpp(384)
Failed to restore file or folder.

   0x4001A
    $module = "ERROR_MODULE_NAME"
    RestoreTree : K:/569/archive/restorer.cpp(536)
Cancelled.

   0x4000F
    $module = "ERROR_MODULE_NAME"
    Process : K:/569/archive/restorer.cpp(207)

Cause

Vzarestore fails if one of the files inside of the backed up container has a very long name. The issue is recognized as a product bug with internal ID PVA-34160.

Resolution

The fix will be included in one of the future updates.

Search Words

Failed to perform the file restore

Restore VPS 'dds-1024166-5047.host4g.ru' by backup with id '1953' Failed

Second request: Restore VPS 'dds-1024166-5047.host4g.ru' by backup with Failed

Failed to restore file or folder

Acronis Error: Module=0 Code=0, Tag=0,

Acronis Error: Module=0 Code=0, Tag=0

Failed to perform the file restore Acronis Error

acronis error resto

a26b38f94253cdfbf1028d72cf3a498b 2897d76d56d2010f4e3a28f864d69223 e8e50b42231236b82df27684e7ec0beb d02f9caf3e11b191a38179103495106f 319940068c5fa20655215d590b7be29b 0dd5b9380c7d4884d77587f3eb0fa8ef 0c05f0c76fec3dd785e9feafce1099a9 0889ab60fa6494de107aa7338c3c38b6 c62e8726973f80975db0531f1ed5c6a2 5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 614fd0b754f34d5efe9627f2057b8642 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e 36627b12981f68a16405a79233409a5e 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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