Article ID: 123061, created on Oct 3, 2014, last review on Jun 17, 2016

  • Applies to:
  • Virtuozzo 6.0

Symptoms

The node crashed. The similar messages could be found in dmesg:

[ 3420.114526] BUG: unable to handle kernel NULL pointer dereference at 0000000000000008
[ 3420.130297] IP: [<ffffffff81518dfe>] _spin_lock+0xe/0x30
[ 3420.140968] PGD fda184067 PUD ddf478067 PMD 0 
[ 3420.149928] Oops: 0002 [#1] SMP 
[ 3420.156441] last sysfs file: /sys/devices/system/cpu/cpu23/cache/index2/shared_cpu_map
[ 3420.172334] CPU 15 
[ 3420.176162] Modules linked in: cls_fw sch_cbq ip_vzredir(P)(U) vzredir(P)(U) vzcompat(P)(U) vzrst vznetdev ip6_vzprivnet(P)(U) ip6_v
zredir(P)(U) ip6_vznetstat(P)(U) ip_vzprivnet(P)(U) vziolimit(P)(U) vzsnap(P)(U) vzfs(P)(U) vzdquota vzcpt nfs lockd fscache auth_rpcgss nfs_acl sunrpc vzlinkdev(P)(U) vzethdev vzevent vzlist(P)(U) vzstat(P)(U) vzmon ip_vznetstat(P)(U) vznetstat(P)(U) vzdev nf_nat_ftp xt_DSCP dell_rbu ipv6 xt_mark xt_connlimit ipt_MASQUERADE xt_length xt_hl xt_tcpmss xt_TCPMSS iptable_nat iptable_mangle xt_dscp xt_recent xt_owner nf_conntrack_ftp xt_conntrack ipt_REDIRECT nf_nat ipt_REJECT xt_multiport ipt_LOG xt_limit nf_conntrack_ipv4 nf_defrag_ipv4 xt_state nf_conntrack iptable_filter ip_tables xt_MARK arc4 ecb ppp_mppe ip_gre ppp_async crc_ccitt ppp_deflate zlib_deflate ppp_generic slhc fuse tun power_meter ses enclosure sg bnx2 dcdbas microcode serio_raw iTCO_wdt iTCO_vendor_support i7core_edac edac_core ext4 mbcache jbd2 sr_mod cdrom sd_mod crc_t10dif usb_storage pata_acpi ata_generic ata_piix wmi megaraid_sas dm_mirror dm_region_hash dm_log dm_mod [last unloaded: speedstep_lib]
[ 3420.373213] 
[ 3420.376236] Pid: 59435, comm: vzctl veid: 16308 Tainted: P           ---------------    2.6.32-042stab078.26 #1 042stab078_26 Dell Inc. PowerEdge R410/01V648
[ 3420.404490] RIP: 0010:[<ffffffff81518dfe>]  [<ffffffff81518dfe>] _spin_lock+0xe/0x30
[ 3420.420055] RSP: 0018:ffff880e772a5b38  EFLAGS: 00010246
[ 3420.430699] RAX: 0000000000010000 RBX: 0000000000000000 RCX: 0000000000000000
[ 3420.444985] RDX: 000000000000bd13 RSI: 0000000000000282 RDI: 0000000000000008
[ 3420.459270] RBP: ffff880e772a5b38 R08: 0000000000000000 R09: 0000000000000000
[ 3420.473555] R10: 0000000000000000 R11: 0000000000000000 R12: 0000000000000008
[ 3420.487842] R13: 0000000000000000 R14: ffff881017c092f8 R15: 0000000000000000
[ 3420.502130] FS:  00007f739c0bbb20(0000) GS:ffff8800499c0000(0000) knlGS:0000000000000000
[ 3420.518383] CS:  0010 DS: 0000 ES: 0000 CR0: 000000008005003b
[ 3420.529899] CR2: 0000000000000008 CR3: 0000000ee3db9000 CR4: 00000000000007e0
[ 3420.544180] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
[ 3420.558466] DR3: 0000000000000000 DR6: 00000000ffff0ff0 DR7: 0000000000000400
[ 3420.572752] Process vzctl (pid: 59435, veid: 16308, threadinfo ffff880e772a4000, task ffff880c3b1d6800)
[ 3420.591599] Stack:
[ 3420.595660]  ffff880e772a5b68 ffffffff811c0ef7 ffff880e772a5b68 ffff88080d394aa8
[ 3420.610163] <d> ffff8802b9ef9938 0000000000000000 ffff880e772a5b98 ffffffff81227091
[ 3420.625620] <d> ffff88081e5ae800 ffff880819322800 ffff88081e5ae800 ffff88079634c680
[ 3420.641490] Call Trace:
[ 3420.646426]  [<ffffffff811c0ef7>] d_delete+0x37/0xf0
[ 3420.656378]  [<ffffffff81227091>] devpts_pty_kill+0x81/0xc0
[ 3420.667548]  [<ffffffff8133b3c4>] pty_close+0x154/0x160
[ 3420.678026]  [<ffffffff8133320b>] tty_release_dev+0x16b/0x5e0
[ 3420.689543]  [<ffffffff811c1d9f>] ? destroy_inode+0x4f/0x60
[ 3420.700709]  [<ffffffff811c1722>] ? iput+0x62/0x70
[ 3420.710328]  [<ffffffff81227306>] ? devpts_pty_new+0x236/0x2c0
[ 3420.722010]  [<ffffffff8133b5d8>] ptmx_open+0xf8/0x110
[ 3420.732315]  [<ffffffff811a9925>] chrdev_open+0x125/0x230
[ 3420.743133]  [<ffffffff811a9800>] ? chrdev_open+0x0/0x230
[ 3420.753952]  [<ffffffff811a1c6a>] __dentry_open+0x10a/0x360
[ 3420.765116]  [<ffffffff81249978>] ? devcgroup_inode_permission+0x48/0x50
[ 3420.778532]  [<ffffffff811a23c4>] nameidata_to_filp+0x54/0x70
[ 3420.790047]  [<ffffffff811b7b60>] do_filp_open+0x700/0xcf0
[ 3420.801044]  [<ffffffff81519315>] ? page_fault+0x25/0x30
[ 3420.811690]  [<ffffffff8128fb2b>] ? strncpy_from_user+0x5b/0x90
[ 3420.823543]  [<ffffffff8128fb1a>] ? strncpy_from_user+0x4a/0x90
[ 3420.835410]  [<ffffffff811c4a82>] ? alloc_fd+0x92/0x160
[ 3420.845882]  [<ffffffff811a1a19>] do_sys_open+0x69/0x140
[ 3420.856530]  [<ffffffff811a1b30>] sys_open+0x20/0x30
[ 3420.866490]  [<ffffffff8100b102>] system_call_fastpath+0x16/0x1b
[ 3420.878516] Code: e5 0f 1f 44 00 00 fa 66 0f 1f 44 00 00 f0 81 2f 00 00 00 01 74 05 e8 b2 68 d7 ff c9 c3 55 48 89 e5 0f 1f 44 00 00 b8 00 00 01 00 <f0> 0f c1 07 0f b7 d0 c1 e8 10 39 c2 74 0e f3 90 0f b7 17 eb f5 
[ 3420.917279] RIP  [<ffffffff81518dfe>] _spin_lock+0xe/0x30
[ 3420.928115]  RSP <ffff880e772a5b38>
[ 3420.935121] CR2: 0000000000000008

Cause

This behavior is recognized as a product bug with id PSBM-25317.

Resolution

The permanent fix is included in Parallels Cloud Server 6.0 Update Update 6 (6.0.6-1992).

Search Words

unable to handle kernel NULL pointer dereference at 0000000000000008

_spin_lock

d_delete

c62e8726973f80975db0531f1ed5c6a2 2897d76d56d2010f4e3a28f864d69223 0dd5b9380c7d4884d77587f3eb0fa8ef

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