Article ID: 123152, created on Oct 14, 2014, last review on Oct 14, 2014

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 10.2 for Linux/Unix


In Parallels Plesk mail sent to an alias is not received.

In '/usr/local/psa/var/log/maillog':

Oct 10 01:27:47 panel postfix-local[4462]: postfix-local: from=test@domain.tld, to=alias@domain.tld, dirname=/var/qmail/mailnames
Oct 10 01:27:48 panel postfix/smtpd[32575]: disconnect from domain2.tld[]
Oct 10 01:27:48 panel postfix-local[4462]: cannot chdir to mailname dir alias: No such file or directory
Oct 10 01:27:48 panel postfix-local[4462]: Unknown user: alias@domain.tld

Cause or config files contain 'receive_override_options' string.

The 'receive_override_options' line disables address manipulation before the content filter, so that the content filter sees the original mail addresses instead of the result of virtual alias expansion, canonical mapping, automatic bcc, address masquerading, etc.


Comment the line containg 'receive_override_options' string in /etc/postfix/ or /etc/postfix/

grep receive_override_options /etc/postfix/
#receive_override_options = no_address_mappings

Restart postfix:

service postfix restart

Search Words

plesk 10.2 postfix alias not working

Mail alias doesn't work

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