Article ID: 123202, created on Oct 21, 2014, last review on Oct 21, 2014

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.5 for Linux


Plesk admin password can not be retrieved after failed Plesk upgrade:

/usr/local/psa/bin/admin --show-password

PHP Fatal error:  Call to a member function sdkInstancePermissions() on a non-object in /usr/local/psa/admin/plib/Core/Service/Registry.php on line 75


Plesk database was upgraded, but Plesk packages are not upgraded.


  1. Check version of psa database:

    mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa -e"select * from misc where param='version'"
  2. Make sure that version of Plesk packagesis correcpond Plesk database version:

    # rpm -qa | grep plesk-core
  3. If database version does not correspond version of Plesk packages, for example, Plesk database version is 12 already, but Plesk packages are 11.5:

    mysql> select * from misc where param like '%version%';
    | param   | val       |
    | version | 012000018 |
    # cat /usr/local/psa/version
    11.5.30 CentOS 5 115140407.17
    # rpm -qa |grep plesk-c

Restore Plesk 11.5 database from good valid backup.

The same may happen during 11.0.9 -> 11.5.30 upgrade

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 01bc4c8cf5b7f01f815a7ada004154a2 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f 2a5151f57629129e26ff206d171fbb5f e335d9adf7edffca6a8af8039031a4c7

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