Article ID: 123585, created on Nov 18, 2014, last review on Feb 13, 2016

  • Applies to:
  • Web Presence Builder 12.0
  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows
  • Plesk 12.0 for Windows


The following error is displayed after logging into Plesk:

Internal error: The site with UUID "cfba53b8-6d0c-b203-b659-d88006a3ff6b" was not found.
Message         The site with UUID "cfba53b8-6d0c-b203-b659-d88006a3ff6b" was not found.
File    Site.php
Line    76
Type    SB_Facade_Exception_NotFound


There are one or more records in the psa.dom_param table that refer to the table, but is empty. Alternatively, psa.dom_param.val refers to an incorrect


  1. Create a backup of your databases:

    # mkdir /root/mysql_backups/
    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` psa > /root/mysql_backups/psa.`date +%F_%H.%M`.sql
    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` sitebuilder5 > /root/mysql_backups/sitebuilder5.`date +%F_%H.%M`.sql
  2. Ensure the sitebuilder5 database is not empty. If the tables are empty, you will need to restore the database from a backup.

    mysql> select count(1) from;
    | count(*) |
    |       54 |
    1 row in set (0.00 sec)
    mysql> select count(1) from sitebuilder5.site_publish_settings;
    | count(*) |
    |       52 |
    1 row in set (0.00 sec)
  3. Find the record(s):

    mysql> select dp.dom_id,, dp.val from domains d, dom_param dp where and dp.param='site_builder_site_id' and like '';
    | id | name                             | val                                  |
    | 38 |                      | cfba53b8-6d0c-b203-b659-d88006a3ff6b |
    mysql> select target_url from sitebuilder5.site_publish_settings where url like '';
    | target_url                                |
    | pp://51981236-32d1-8aa8-b803-df6457f800c6 |  < ==== this is required uuid 
    1 row in set (0.00 sec)

    Note: Copy uuid without 'pp://' prefix

  4. Set the correct uuid in the psa.dom_param.val column for the missing Presence Builder site:

    mysql> BEGIN;    
    mysql> update dom_param set val='51981236-32d1-8aa8-b803-df6457f800c6' where dom_id=38 and param='site_builder_site_id';
    mysql> COMMIT;

Do not remove the records blindly if you are not sure that it is necessary. If Web Presence Builder is not used, remove the relevant records.

    mysql> BEGIN;
    mysql> delete from dom_param where param='site_builder_site_id';
    mysql> COMMIT;
    mysql> REVERT;  // to revert changes, if neccessary

Search Words

SB_Facade_Exception_NotFound: The site with UUID

This operation is not supported by the service node.


The site with UUID not found

Internal error: The site with UUID was not found.


The site with UUID "" was not found.


uuid error

Internal error: The site with UUID "8813dd01-5687-e740-fe6b-ab887be27324" was not found.

ed7be2b984f9c27de1d2dc349dc19c6d 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 a766cea0c28e23e978fa78ef81918ab8 29d1e90fd304f01e6420fbe60f66f838 2a5151f57629129e26ff206d171fbb5f e335d9adf7edffca6a8af8039031a4c7 742559b1631652fadd74764ae8be475e 8b661cab116c79dbe6c4ac5bbdf1c8cb 9305481d3bd31663b68451e3bfdec5a5 1c99f07514acb28df1f1cbc138d5c135

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