Article ID: 123962, created on Dec 17, 2014, last review on Dec 17, 2014

  • Applies to:
  • Virtuozzo containers for Linux 4.7

Symptoms

Container backup fails with a similar error message:

# vzabackup localhost -e 101
...
 100% |**************************************************************|
Backup operation for node 'vzlin.node' failed: Failed to perform the file backup
Acronis Error: Module=0 Code=0, Tag=0,
Error: Backup failed

The following error messages can be found in the "/var/log/pva/agent/yyyy.mm.dd-vzagent.log":

Acronis Error: Module=4 Code=14{$module="ERROR_MODULE_NAME"}, Tag=17448149215251209819,/usr/include/acronis/file/dir.h:IOCTL:185

T=18:54:31:233; L=(udf); PID=62402; TID=7f5a3c786740; P=VZLBackup [onAcronisEvent] Acronis reports: module 4, error 25
T=18:54:31:233; L=(udf); PID=62402; TID=7f5a3c786740; P=VZLBackup [onAcronisEvent] Acronis says: Failed to backup file or folder.

    0x40019
    $module = "ERROR_MODULE_NAME"
    Execute : K:/581/archive/backuper.cpp(904)
Failed to backup file or folder.

    0x40019
    $module = "ERROR_MODULE_NAME"
    WriteNodeData : K:/581/archive/backuper.cpp(708)
Error opening the file.

    0x40007
    $module = "ERROR_MODULE_NAME"
    ExtfsInode : K:/581/file/filesys/extfs/extfs_inode.cpp(139)

Similar error messages can be found in the "/var/log/messages" (or in the "dmesg" output) on the node:

[298194.050344] EXT3-fs error (device dm-4): ext3_lookup: deleted inode referenced: 128827867
[298196.934584] EXT3-fs error (device dm-4): ext3_lookup: deleted inode referenced: 128734865
[298198.637965] EXT3-fs error (device dm-4): ext3_lookup: deleted inode referenced: 128925969

Cause

Container's private area is corrupted.

Resolution

Check and fix the filesystem errors on the "/vz" partition.

Search Words

module 4, error 25

Acronis Error: Module=0 Code=0, Tag=0

Module=4 Code=14

e8e50b42231236b82df27684e7ec0beb 2897d76d56d2010f4e3a28f864d69223 d02f9caf3e11b191a38179103495106f 0c05f0c76fec3dd785e9feafce1099a9

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