Article ID: 124018, created on Dec 23, 2014, last review on Dec 23, 2014

  • Applies to:
  • Virtuozzo hypervisor


  • Parallels Tools cannot be installed inside the Windows virtual machine, installation rolls back without any specific error message.

  • "C:\Windows\Temp\parallels-tools-setup.log" log contains similar error messages:

    [G] Action ended 8:13:38: InstallValidate. Return value 2.
    [G] MSI (c) (00:08) [08:13:39:628]: MainEngineThread is returning 1602
    User canceled in the middle of the process.
  • "C:\Windows\inf\" file contains the attempt to install "Parallels Paravirtualization driver" (and only this driver), correlating with the time of the failed installation attempt.


The are some old leftover Parallels Paravirtualization driver files from one of the previous Parallels Tools installations that interfere with the new installation attempt.


Delete (or rename) the "C:\Users\Administrator\AppData\Local\Temp\Prl_pv" folder and run the installation once again.

Search Words

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