Article ID: 124049, created on Dec 26, 2014, last review on Dec 26, 2014

  • Applies to:
  • Plesk 11.5 for Linux
  • Plesk 11.5 for Windows


When trying to access the domain from the domains plane, the following error occurs:

    Unable to find row by field login with value 'domain.tld' in smb_users table.

I can also see that the login filed differs from the displayed one in the error message.

mysql> select login from smb_users where email='example@domain.tld';
| id  | login      |
|ID## | domain2.tld|
1 row in set (0.00 sec)


Wrong login field value in smb_users tables in psa database.


  1. Create backup of the psa database:

    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` psa > /tmp/psa.`date +%F_%H.%M`.sql
  2. Change login field for the record with id='ID##' to 'domain.tld'

    mysql> update smb_users set login='domain.tld' where id=ID##;

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Internal error: Unable to find row by field login with value karadarb in smb_users table.


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Unable to find row by field login with value

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