Article ID: 124463, created on Feb 15, 2015, last review on Apr 25, 2015

  • Applies to:
  • Virtual Automation

Symptoms

The following symptoms can be observed in Parallels Virtual Automation web-interface:

  • Some nodes appear Offline.
  • Wrong or outdated information is displayed about running virtual environments.
  • Wrong or outdated information is displayed about Parallels license.

Checking the alerts for the node, the following message is observed:

Subsystem: server_group_connection failed, reason can't update env config/status list, envcache unavailable [code -1]

PVA Management Node log (/var/log/pva/mn/*-vzagent.log) contains similar errors:

T=17:06:04:530; L=(err); PID=8734; TID=7fdcb6c2e760; P=VZLDBSchema [onRdbmsError] RDBMS error (102) : DB Error 3 (Error writing file '/tmp/MY9x5ebl' (Errcode: 28)) in query
SELECT T140736685555816.id, T140736685557288.name, T140736685557288.id, T140736685555816.version FROM (`VZ_TemplateVersion` T140736685555816, `VZ_Template` T140736685557288, `VZ_ApplicationTemplate` T140736685557648) WHERE ((T140736685557288.id=(T140736685557648.templateId)) AND (T140736685557648.osTemplateId=400)) AND (T140736685557648.templateId=(T140736685555816.templateId)) ORDER BY T140736685557288.name, T140736685555816.version ASC

T=17:06:04:530; L=(wrn); PID=8734; TID=7fdcb6c2e760; P=VZLFunctionalityCore [update] EnvCache::update called for 91e99117-b26b-024c-9b91-dadacd9cd4b5, returning -1.
T=17:06:04:984; L=(udf); PID=8734; TID=7fdcb6c2e760; P=VZLServerGroup [doHandleError] Can't start monitoring of client e2818430-4376-4b42-83cd-269e2848e63b: can't update env config/status list, envcache unavailable.

Cause

Insufficient space in /tmp/ directory on PVA MN server leads to MySQL queries failure.

Resolution

Increase the amount of free space on PVA MN installation for /tmp/ partition.

Search Words

envcache unavailable [code -1]

Subsystem: server_group_connection failed, reason can't update env config/status list, envcache unavailable [code -1]

ubsystem: server_group_connection failed, reason can't update env config/status list

offline node

319940068c5fa20655215d590b7be29b 2897d76d56d2010f4e3a28f864d69223

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