Article ID: 124518, created on Feb 21, 2015, last review on Feb 21, 2015

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows


After the backup was created on FTP repository the dump files exist in both FTP and server repository.

The following error can appear in backup log (/var/log/plesk/PMM/backup-YYYY-mm-dd-HH-MM-SS-nnn/backup.log) on Plesk server:

    <message id="419e0294-9da7-41d9-8b5d-dcdba9fcab2b" severity="error" code="ExportFailed">
    <description>The dump have been made successfully but can not be imported to FTP due to errors.
    The dump 'now_info_1307280331.xml' have been leaved at repository '/opt/psa/PMM/tmp/backupWfVCd6'. Please export it manually</description>


Here is scheme of creating backup to FTP repository:

  1. Create backup to server repository

  2. Upload the backup to FTP repository

  3. Remove the backup from server repository

The backup remains in server repository, because process of backups uploading fails. It can be caused by connectivity issue between Parallels Plesk and FTP server, or by FTP server misconfiguration.


  1. Go through the following checklist:

    • Make sure that FTP repository server is up and running during the creation of the backup.
    • Check that firewall allows connections to TCP port 21 (iptables -L -n).
    • Make sure that file /etc/hosts.deny (TCPD wrappers) does not block access to TCP port 21 for your FTP host.
    • Connect from Plesk server to FTP server with FTP user credentials and try to upload backup manually:

      # ftp
      ftp> lpwd
      ftp> cd pub
      ftp> put backup.tgz
      ftp> bye
  2. When stuck on a particular step of the checklist above, check log of remote FTP server and fix the issue.

Search Words

Encoding::encode: source UTF-8 encoding declared, but invalid UTF-8 sequence occured. Falling back to ISO-8859-1

untime error: Export dump to FTP failed at /usr/local/psa/admin/bin/plesk_agent_manager line 724.

can not be imported to FTP

Create backup

The dump have been made successfully

Personal FTP repository

FTP server

Не перемещается резервная копия на backup-сервер


Transport error: unable to list directory: Curl error: Failure when receiving data from the peer

ed7be2b984f9c27de1d2dc349dc19c6d 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 a766cea0c28e23e978fa78ef81918ab8 aea4cd7bfd353ad7a1341a257ad4724a 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f 01bc4c8cf5b7f01f815a7ada004154a2 2a5151f57629129e26ff206d171fbb5f e335d9adf7edffca6a8af8039031a4c7

Email subscription for changes to this article
Save as PDF