Article ID: 124543, created on Feb 24, 2015, last review on Feb 24, 2015

  • Applies to:
  • Plesk 11.5 for Windows


When trying to send a new email using Mailenable webmail, the following error appears:

    FreeTextBox has not been correctly installed. To install FreeTextBox either:
    (1) add a reference to FtbWebResource.axd in web.config:
    (2) Save the FreeTextBox image and javascript files to a location on your website and set up FreeTextBox as follows


Handler for *.axd is missed


  1. Go to handlers in IIS->handler mappings and add handler: AXD-ISAPI-2.0 request path: *.axd executable: %windir%\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll.

  2. Make sure that handler appears in IIS->webmail(mewebmail)->mewebmail

Additionally please check Mailenable article.

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