Article ID: 124581, created on Feb 24, 2015, last review on Feb 24, 2015

  • Applies to:
  • Plesk 12.0 for Windows
  • Plesk 11.5 for Windows


Cannot download backup.


%plesk_dir%\PrivateTemp folder is full. Large delay before download start is caused by large backup file: when Download icon is pressed in Plesk, Plesk Backup Manager gathers all the backup files into a single archive file and copies it to %plesk_dir%\PrivateTemp folder. After that download notification appears in web-browser.

The customer might have pressed Download icon several times while waiting for download notification.


Wait up to 15 minutes before the download starts. Keep free space for %plesk_dir%\PrivateTemp folder. Do not press Download icon again and again while waiting for download notification.

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