Article ID: 124599, created on Feb 25, 2015, last review on Sep 10, 2015

  • Applies to:
  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 11.5 for Windows


Unable to login to Plesk as customer or reseller:

Error: You have entered incorrect username or password.


Wrong password is being used.


"Forgot your password?" option can be used to retrieve client's/reseller's password or Plesk Administrator can reset old password for required user.

Please follow the following step to reset the password:

  1. Access the Plesk with the admin user.

  2. Go to Home > Customers > <customer_name> > Change Login Info

  3. Enter a new password or generate it using Generate button.

  4. Apply changes by clicking OK button.

Search Words

authentication failed

incorrect username or password

unable to login to customer's panel

Error: You have entered incorrect username or password.

i an acces panel administrator

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