Article ID: 124620, created on Feb 26, 2015, last review on Feb 26, 2015

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 12.0 for Windows
  • Plesk 11.5 for Windows


Trying to reset mail password from Horde Webmail interface I get.

Failure in changing password for Poppassd Server: 500 Exception:


In the psa.mail table, the value of the UserId was NULL instead of 0:


Update Userid for mail account:

    mysql> select id,userid,mail_name from mail where mail_name='test';
    | id | userid | mail_name |
    |  5 | NULL   | test      |

mysql> update psa.mail set UserId=0 where UserId is NULL and mail_name='test';

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Failure in changing password for Poppassd Server: 500 Exception:

Unable to access webmail

After migration to new server, can not log into webmail

windows horde webmail password reset

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