Article ID: 124639, created on Feb 27, 2015, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 11.5 for Windows


Could not create backup if special German symbols are used in Web Server Settings Additional nginx directives.

Steps to reproduce:

  1. Create subscription in Plesk 11.5
  2. Go to Websites & Domains -> Web Server Settings -> Additional nginx directives
  3. Insert the following lines:

    Beeinflussung der Konfiguration von mod_fcgid für die Ausführing von lang laufenden
    Skripten zum Import von Fahrzeugdaten und Bilddateien von domain.tld

Backup fails witht he following error: -- Runtime error: The check dump failed with code '1'. The dump can contain invalid data! at /usr/local/psa/admin/bin/plesk_agent_manager line 1230. --

Daily backup fails after Plesk Panel upgrade to 11.5 version:

            ERROR dec61e3f-e62b-8dd5-4ed1-2bd40acaead2 Runtime error: The check dump failed with code '1 '. The dump can contain container invalid data!

The following error is shown in pmmcli.log (/usr/local/psa/PMM/logs/pmmcli.log):

            parallels_domain.tld_info_1309132333.xml: Failed to load XML document.
            Line 535 Position 61 fatal error: Input is not proper UTF-8, indicate encoding !
            Bytes: 0xFC 0x72 0x20 0x64


The issue considered to be a software issue (#PPPM-867) and will be fixed in next product updates.


Domain name (domain.tld) and file name (parallels_domain.tld_info_1309132333.xml) are mentioned in error:

  1. Find the file mentioned in error, it should be located in dump directory.

  2. Find non-ascii symbols in it, command below will give you the line number and will highlight non-ascii chars in red:

            # grep --color='auto' -P -n "[\x80-\xFF]" parallels_domain.tld_info_1309132333.xml  

Go to Domains->domain.tld->Websites & Domains tab.

  1. Open Web Server Settings menu and remove symbols found on step 2 from Additional nginx directives.

  2. Try to create backup again.

NOTE: This issue was fixed in Panel 11.5.30 MU#23, refer to this article for information.

Search Words

Error: server "server" Cannot encrypt dump file (ErrorCode: 1, STDOUT:) [Error:]. This is not fatal error!

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Input is not proper UTF-8

The check dump failed with code '1'

Premature end of data in tag domain line 10

85a92ca67f2200d36506862eaa6ed6b8 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 01bc4c8cf5b7f01f815a7ada004154a2 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f 46a8e394d6fa13134808921036a34da8 bd7fc88cf1b01f097749ae6f87272128 2a5151f57629129e26ff206d171fbb5f e335d9adf7edffca6a8af8039031a4c7

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