Article ID: 124860, created on Mar 13, 2015, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.0 for Windows


Plesk is not calculating reseller bandwidth usage correctly. It displays less than the actual usage or 0 on the reseller's page.



Traffic on Home > Reseller > <RESELLERNAME> > Resources includes only reseller's own subscriptions without considering traffic from subscriptions of the reseller's customers. This issue has been considered as software issue #PPPM-2618 and was fixed in Plesk 12.0, microupdate #39.


Apply latest Plesk microupdates.

Custom fix available before microupdate #39:

  1. Download the custom fix from attachment.

  2. Back up the original file and replace with the fixed version: %plesk_dir%\admin\plib\Limits\Extension\Plesk\traffic.php

Search Words

traffic wrong

reseller's traffic

bandwidth usage

bandwidth is not updated

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