Article ID: 125197, created on Apr 10, 2015, last review on Aug 14, 2015

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.0 for Linux


Mail to anexternal domain is not delivered. The following information can be found in /usr/local/psa/var/log/maillog :

    status=bounced (mail for loops back to myself)


IP Address of MX record for recepient's domain points to Plesk server. So, Postfix tries to send email to itself.


Check if IP address of the recepient's domain belongs to the Plesk server:

#host has address mail is handled by 0
# ifconfig | grep
          inet addr:  Bcast:  Mask:
# cat /etc/sysconfig/network-scripts/ifcfg-eth0-range0

On the example above IP address belongs to sender server. That is why Postfix falls in loop.

In this case, delete IP address from Plesk server and restart network service:

# service network restart

After that, make sure that IP address does not point to the server anymore.

Note: If the maillog contains the server name, instead of domain name, please, add the server name '' to the mydestination line in /etc/postfix/ and then, restart Postfix:

# grep mydestination /etc/postfix/
mydestination = localhost.$mydomain, localhost, localhost.localdomain,
#/etc/init.d/postfix restart

Search Words

mail loops back to myself

Postfix tries to send email


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