Article ID: 125308, created on Apr 29, 2015, last review on Apr 29, 2015

  • Applies to:
  • Plesk 12.0 for Linux


Unable to access Tools & Settings > Mail Server Settings, the error is shown:

ERROR: Call to undefined method CommonPanel_Controller_Helper_OutgoingMail::getServerInconsistentValuesWarningMessages() (mail.php3:404) 


Incomplete Plesk installation.


  1. Back up Plesk databases:

    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` apsc > apsc.dump.$(date +%F).sql
    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` psa > psa.dump.$(date +%F).sql
  2. Run Plesk autoinstaller and complete the Plesk installation/update:

    # /usr/local/psa/admin/sbin/autoinstaller

Search Words



Call to undefined method CommonPanel_Controller_Helper_OutgoingMail::getServerInconsistentValuesWarningMessages

ERROR: Call to undefined method

plesk mail server settings broken

Mail tab

Mail Server Settings

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