Article ID: 125342, created on Apr 30, 2015, last review on May 20, 2016

  • Applies to:
  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux


  1. Unable to create subscription, domain, subdomain or mailbox in Plesk 12.

    The following error may appear in Plesk:

        This operation is taking too long. Check the results in a few minutes.

    Creation hangs with the following message in /usr/local/psa/admin/logs/panel.log with enabled debug mode:

    [2015-03-22 19:31:01] DEBUG [util_exec] [15f344ad3820754c65cd3606afe8d48d][0] Starting: f2bmng --status, stdin:

    Also, there are a lot of fail2ban processes:

    # ps -ef | grep fail2ban
    root      2871  2868  0 15:13 ? 00:00:00 /bin/sh /sbin/service fail2ban status
    root      2876  2871  0 15:13 ? 00:00:00 /bin/bash /etc/init.d/fail2ban status
    root      2879  2876  0 15:13 ? 00:00:00 /usr/bin/python2.6 /usr/bin/fail2ban-client status
  2. Plesk > Home page is loading forever.

  3. Plesk > Tools & Settings > IP Address Banning (Fail2Ban) is loading forever.


This issue caused by hanged fail2ban processes.


  1. Kill all hanged processes with the following command:

    # ps -ef | grep fail2ban | awk '{print $2}' | xargs kill
  2. Make sure you are have fail2ban package installed with Plesk, not from OS repository. This is the main reason why it may hang. See article #127495 for details.

Search Words

Home loading forever

This operation is taking too long. Check the results in a few minutes

fail2ban hang

domain creation hang

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