Article ID: 125456, created on May 7, 2015, last review on Jan 10, 2016

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 11.5 for Windows


Migration fails with error:

Error message or request description : Error: launchpad error (Error code = 2): == STDERR ==================== Cannot request remote agent status using command line /var/cache/2013100110274185/ Died at line 23. at line 23 AgentConfig::AUTOLOAD() called at /var/cache/2013100110274185/ line 298 main::writeMigrationResult() called at /var/cache/2013100110274185/ line 304


Cannot request remote agent status using command line /var/cache/20150318093912860/ which: no ruby in (/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin)
Can't open perl script "/var/cache/20150318093912860/": No such file or directory


A non-privileged user is used for migration, or 'root' login is not permitted on source SSH server.


  1. Specify 'root' credentials for the source server in order to start migration. Users in 'wheel' group, or users allowed to elevate their privileges through 'sudo' will not work.

  2. Set 'PermitRootLogin' parameter to 'yes' in /etc/ssh/sshd_config file on the source server

  3. Restart SSH service:

    # service sshd restart

Note: If it is needed to perform the migration using non-root user, make sure that this user is root-privileged, and GID and UID for this user equals 0.

    # grep mynewuser1 /etc/passwd

Search Words

migration manager

Cannot request remote agent status using command line

Migration & Transfer Manager

Died at line 22

migrate ssh connection failed

ssh channel

Died at line 23

Error: launchpad error (Error code = 2)

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