Article ID: 125712, created on Jun 3, 2015, last review on Jun 3, 2015

  • Applies to:
  • Plesk 12.0 for Windows
  • Plesk 11.5 for Windows


  1. Crystal Reports error:

    /************* (Exception at 10:27:40) *************/
    Exception : Retrieving the COM class factory for component with CLSID {78EEF9EE-38E9-11D5-9B12-00E0B8184571} failed due to the following error: 80070005 Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).
    Layer Is  : Portal.PaymentGateWay.UI
    Class Name: modules_paymentgateway_knet_gateway_default_aspx
    Exc Body  :    at ASP.modules_paymentgateway_knet_gateway_default_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer) in c:\inetpub\vhosts\domain.tld\httpdocs\Modules\PaymentGateWay\KNet\Gateway\Default.aspx:line 40
    Time: 10:27:40
  2. Custom Crystal Reports components are installed. They are available for Application Pools which were created manually. An Application Pool, that is created through Plesk, cannot use these components.


  1. Permission for application pool identity user is missing on Crystal Reports folder (for example, 'C:\Program Files (x86)\Business Objects\Crystal Reports Viewer 2008').

  2. Application Pool Identity created through Plesk has permissions for specific directories by default. Custom components are located in others folders.


Download and install process monitor to find the "Access denied" errors.

Assign proper permissions to fix the issue.

  1. Download and install Process Monitor tool.

  2. Set Process Monitor filter to show 'Access Denied' errors and find out the missing permissions.

  3. Assign the required permissions.

Search Words

application pool identity

80070005 Access is denied

Retrieving the COM class factory for component with CLSID


crystal report

46a8e394d6fa13134808921036a34da8 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128 ed7be2b984f9c27de1d2dc349dc19c6d a766cea0c28e23e978fa78ef81918ab8

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