Article ID: 125797, created on Jun 9, 2015, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.0 for Windows
  • Plesk 11.5 for Windows


Cannot open website preview in web browser.

Web server return 403 Forbidden HTTP status code, when attempt to open website preview. screenshot: 403 Forbidden


Process Monitor with filter

Path > contains > > Include

shows the following (example):

Process Monitor: example


Site is displayed incorrectly in preview.


  1. Wrong website file name or missing website file.

  2. Wrong path to website file in web server settings for certain domain.

  3. Limited Preview option is chosen in Home > Tools & Settings > Website Preview Settings while website contains scripts, flash animation.

  4. Broken permissions for website file/folder. System user (website holder) has no permission to read website file or to open website root folder.


  1. Create non-existing website files or match website file name and path on filesystem with corresponding file name and path in Home > Subscriptions > > Websites & Domains > > Web Server Settings

    Web server settings: website file

  2. Switch Limited Preview option to appropriate Quick Preview ... option in Home > Tools & Settings > Website Preview Settings OR disable scripts/animation.

    Check documentation to find difference between Limited Preview and Quick Preview.

  3. Set corresponding permissions for system user (website holder) to allow read website files and open website root folder.

    folder permissions

Search Words

Limited Preview

Site Preview does not work [P1]


preview not showing site

cannot open

Website preview doesn't work

Quick Preview


403 Forbidden



ed7be2b984f9c27de1d2dc349dc19c6d 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 a766cea0c28e23e978fa78ef81918ab8 46a8e394d6fa13134808921036a34da8 bd7fc88cf1b01f097749ae6f87272128

Email subscription for changes to this article
Save as PDF