Article ID: 125887, created on Jun 16, 2015, last review on Jun 17, 2016

  • Applies to:
  • Plesk 11.5 for Windows


Unable to create a mail account in Plesk. Following error appears:

Error: Updating spam settings failed: Cannot exec 'spammng --update-event-settings': Could not find a part of the path 'C:\Program Files (x86)\Parallels\Plesk\Additional\Perl\site\\share\\spamassassin\\user_prefs.template'.
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Missed file user_prefs.template.


  1. Download attached user_prefs.template file
  2. Extract this file to "%pelsk_dir%"\Additional\Perl\site\share\spamassassin\
  3. Create mailbox

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Error: Updating spam settings failed: Cannot exec

46a8e394d6fa13134808921036a34da8 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128

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