Article ID: 125919, created on Jun 17, 2015, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.0 for Windows


Plesk login is stuck.


Issue with Plesk-Mobile extension after Plesk upgrade to version 12.


To resolve the issue, follow the steps bellow:

  1. Enable debug log by using the article.

  2. Make an attempt to log in to Plesk GUI.

  3. Check php_error.log at %pelsk_bin%\admin\logs\ - it ends with the following record:

    [2014-10-23 12:01:05] DEBUG [dbquery] [37] SQL: SELECT [Modules].* FROM [Modules] AS [Modules] WHERE ([name] = 'plesk-mobile')
    [2014-10-23 12:01:05] DEBUG [dbquery] [37] END: 0.0013701915740967 sec
  4. Create Plesk database backup:

    > mysqldump -uadmin -p"<plesk_pass_here>" -P8306 psa > C:\psa_backup.sql
  5. Uninstall the Plesk-Mobile through CLI:

    > "%plesk_bin%\extension.exe" -u plesk-mobile
  6. Set read/write permissions for psaadm user on %plesk_dir%\var directory.

  7. Install extension via GUI:

Home -> Server management -> Extensions -> Extensions catalog -> Parallels Panel Mobile Center

  1. Make sure the database is updated:

    mysql> select * from modules\G;
    *************************** 1. row ***************************
              id: 1
            name: plesk-mobile
    display_name: Parallels Panel Mobile Center
         version: 1.5
         release: 2
     description: This extension provides server-side functionality needed for comm
    nication with the Mobile Server Manager and Mobile Serrver Monitor apps installd on mobile      devices.
    *************************** 2. row ***************************
              id: 2
            name: dropbox-backup
    display_name: Dropbox Backup
         version: 2.0
         release: 1
     description: Back up and restore your domains using a Dropbox storage.
    2 rows in set (0.00 sec)

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