Article ID: 125939, created on Jun 18, 2015, last review on Sep 18, 2015

  • Applies to:
  • Plesk 12.0 for Windows


  • Mail Outgoing Messages Statistics does not work. No statistics are being generated at all.
  • MailEnable for x86 architecture is installed
  • Windows architecture is x64


Architecture mismatch between Plesk plugin for MailEnable and MailEnable server itself.


  1. Depending on MailEnable server architecture set proper path for 'Plugin DLL' parameter for registry key HKLM\SOFTWARE\Wow6432Node\Mail Enable\Connectors\SMTP in Windows Registry Editor:

    C:\Program Files (x86)\Parallels\Plesk\admin\bin\mesmtpplugin_x64.dll
    C:\Program Files (x86)\Parallels\Plesk\admin\bin\mesmtpplugin.dll
  2. Restart MailEnable service.

  3. Run daily task to recalculate statistics:

    "%plesk_dir%"\admin\bin\php.exe" -q ""%plesk_dir%"\admin\plib\DailyMaintainance\task-script.php"

Note: Messages sent trough native MailEnable WebMail client will not be counted for outgoing messages statistics, because the native webmail client is not using SMTP protocol to deliver messages to MailEnable server.

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No statistics are being generated.


Mail Outgoing Messages Statistics

ed7be2b984f9c27de1d2dc349dc19c6d 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 a766cea0c28e23e978fa78ef81918ab8

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