Article ID: 125965, created on Jun 18, 2015, last review on Sep 16, 2015

  • Applies to:
  • Plesk


It is not possible to connect to the ftp accounts via DirectFTP client anymore. The following message is shown:

Received an abnormal reply to a RETR command. This happens e.g. when the
server sends fewer bytes than expected. Typical situations are listings of
empty directories or downloads of hidden file (filename starting with a
'.'). [19] Additional information: RETR response: 425.
 Server has replied: [425] Unable to build data connection: No route to

FTP connection via FileZilla can be established with no issues.


DirectFTP client is misconfigured.


Make sure ftp credentials contains no spaces and retype login/password by hands.

If that did not help, please, contact DirectFTP technical support regarding the issue.

Search Words

Unable to download files from FTP.


FTP issue

cannot connect to FTP

RETR response: 425

cannot connect to ftp accounts

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