Article ID: 126094, created on Jul 6, 2015, last review on Jul 6, 2015

  • Applies to:
  • Plesk 11.5 for Windows


Unable to receive mails via 'Forgot your password' form in Mailenable MTA. The following error can be found in MailEnable logs:

10/31/13 23:27:30       Processing file 1852118FFA6D46F2BC4DE49C8B9D00FC.MAI from queue SMTP
10/31/13 23:27:30       MTADeliverMessage::Executing external COM event pleskmemta.PleskMEMTA with message 1852118FFA6D46F2BC4DE49C8B9D00FC.MAI from SMTP queue
10/31/13 23:27:30       MTADeliverMessage:: COM Pickup Event pleskmemta.PleskMEMTA removed message 1852118FFA6D46F2BC4DE49C8B9D00FC.MAI.


Mail server outbound IP address is blacklisted. Option Verify Incoming Mail is checked in Mail Server Settings.


  1. Make sure that none of the IP addresses that used by MailEnable:
    Mail Enable Administrator > Mail Enable Management > Servers > Services and connectors > SMTP > Propierties > Outbound > Outbound IP Binding

    is blacklisted at :

    Plesk > Tools and Settings > Mail Server Setting > Black List

  2. Go to Plesk > Tools and Settings > Mail Server Setting and make sure that option 'Verify incoming mail' is unchecked.

  3. Ensure that your server outbound IP is not blacklisted in DNS blacklist services. To do so, you can visit

  4. If the blacklist test on the previous step was positive. Uncheck 'Enable DNS Blacklisting' in Mailenable Adminstrator Panel > Servers > Localhost > SMTP > Properties > DNS Blacklisting.

Search Words

Unable to receive mails via 'Forgot your password' form

mailenable pickup event

Forgot your password

46a8e394d6fa13134808921036a34da8 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128

Email subscription for changes to this article
Save as PDF