Article ID: 126291, created on Jul 22, 2015, last review on Jul 1, 2016

  • Applies to:
  • Web Presence Builder
  • Service provider products licensing


My Sitebuilder license was not automatically upgraded after I upgraded my server. How do I upgrade my license now?


Temporary connectivity issue between your server and licensing server (Key Administrator). As a result, Sitebuilder did not upgrade the license to newer version.


You can manually upgrade your license here:

The Sitebuilder License Upgrade System will upgrade your license by one version at a time, so upgrade of license to more than one version will require multiple upgrades through this system. For example, if you have a Sitebuilder 2 license and want to upgrade it to Sitebuilder 4, you need to perform two license upgrades (2.x->3.x->4.x).

To upgrade eligible license you need to know:

  • Your Sitebuilder license number (example: SB.12345678.1234).
  • The email address of your account in Odin licensing system, where the license is stored.

IMPORTANT: license upgrade is possible only if your license has valid SUS. You can find more details about SUS here:

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