Article ID: 127013, created on Sep 26, 2015, last review on Sep 29, 2015

  • Applies to:
  • Plesk 11.0 for Windows


Creating backup fails with error in Plesk GUI:

Error: Runtime error in pmmcli:
<class 'pywintypes.error'> (3, 'GetDiskFreeSpace', 'The system cannot find the path specified.')
Traceback (most recent call last):
File "C:\Program Files\SWsoft\Plesk\admin\share\pmmcli\", line 1887, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "C:\Program Files\SWsoft\Plesk\admin\share\pmmcli\", line 1762, in make_dump
return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
File "C:\Program Files\SWsoft\Plesk\admin\share\pmmcli\", line 75, in doActivity
result = self.processor.doActivity()
File "C:\Program Files\SWsoft\Plesk\admin\share\pmmcli\", line 860, in doActivity
if osutil.free_bytes(local_dump_directory) < (long(disk_space_required) * 1048576):
File "C:\Program Files\SWsoft\Plesk\admin\lib\python\", line 188, in free_bytes
sectorsPerCluster, bytesPerSector, numFreeClusters, totalNumClusters = GetDiskFreeSpace(os.path.splitdrive(path)[0] + "\\")


Dump directory is missing on the server.


  1. Open Windows registry via command line:

  2. Check the value of the follwoing key:

    "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config\" "DUMP_D"   

    Make sure the directory which is specified in the key exists on the server. If not create it or point another existing directory.

Search Words

Runtime error in pmmcli:

The system cannot find the path specified

<class 'pywintypes.error'> (3, 'GetDiskFreeSpace', 'The system cannot find the path specified.')

514af229ae32522202a910a2649c80fb 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 bd7fc88cf1b01f097749ae6f87272128

Email subscription for changes to this article
Save as PDF