Article ID: 127088, created on Oct 6, 2015, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.0 for Windows


Smartermail autoresponder does not send an autoreply. Plesk and SmarterMail log files do not have entries about attempts to send an autoreply.


Account postmaster@localhost is missed in SmarterMail.


Log in to SmarterMail as administrator and check whether postmaster user exists under localhost domain. If postmaster user does not exist:

  1. Delete localhost domain from SmarterMail.
  2. Disable and enable option Use the mail server installed with Plesk and the default mail account created by Plesk in Plesk > Tools & Settings > External SMTP Server.

Domain postmaster@localhost will be recreated automatically in SmarterMail.

If it does not help check this article 125250.

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Smartermail autoreply does not work

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