Article ID: 127099, created on Oct 7, 2015, last review on Jun 17, 2016

  • Applies to:
  • Virtual Automation 6.0

Symptoms

Backup tasks, worked on previous versions of Virtual Automation, fail after Management Node upgrade with the following message:

Oct 02, 2015 07:42:26 AM  Operation is started
Oct 02, 2015 07:42:26 AM  Executing nested task on VE "#101"
Oct 02, 2015 07:42:26 AM   Operation with the Container "#101" is started  
Oct 02, 2015 07:42:26 AM   Backing up environment #101 to backup.local 
Oct 02, 2015 08:12:26 AM  #307 Message processing was terminated because timeout was reached waiting for a response

Cause

The issue is recognized as a product bug with internal ID PVA-34885.

Resolution

The bug was fixed in Virtual Automation 6.1 Update 2 Hotfix 1 (6.0-3048). Use the instructions from the following article in order to update the Virtual Automation Management Node:

123544 How to keep PVA Agent and Management Node installation on Linux up-to-date?

See also

8133 Acronis Error: Module=0 Code=0, Tag=0 troubleshooting.

Search Words

#307 Message processing was terminated because timeout was reached waiting for a response

backup timeout

release notes

cc-batch

cc-batch.backup

0889ab60fa6494de107aa7338c3c38b6 2897d76d56d2010f4e3a28f864d69223 319940068c5fa20655215d590b7be29b

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