Article ID: 127281, created on Oct 28, 2015, last review on Oct 28, 2015

  • Applies to:
  • Plesk 12.5 for Windows


Site reconfiguration failed with:

Error: ProtDirUser_IIS::update() failed: Update Protected Directory #34 user failed: Site 'some.domain.tld' does not exist
at (WebServerManager::updateProtectedUrlUser line 1027)
at execute console command --update-protected-url-user(vconsoleapp::start line 100)
at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin64\websrvmng.exe" --update-protected-url-user "--vhost-name=some.domain.tld" "--path=plesk-stat" "--login=someuser" "--new-password=*"(vconsoleapp::run line 117)
(Error code 1)


Site is absent in IIS


  1. Open IIS manager
  2. Manually create a site
  3. Add virtual directory plesk-stat for the site
  4. In Plesk, remove directory protection from plesk-stat in Home->Domains-> some.domain.tld -> Password-Protected Directories
    or uncheck "Web statistics (Protect access to your web statistics with your FTP username and password)" in Home->Domains-> some.domain.tld -> Hosting-Settings

Search Words

ProtDirUser_IIS::update() failed

Update Protected Directory user failed: Site does not exist

Not able to add Sub domain

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