Article ID: 127541, created on Nov 24, 2015, last review on Nov 30, 2015

  • Applies to:
  • Plesk 12.5 for Windows


Plesk autoinstaller failed:

Can't parse C:\ParallelsInstaller\parallels\products.inf3: Error reading end tag.


Plesk autoinstaller always rewrites all existing 'inf3' files with downloaded ones from the server. The error means that the file was not properly downloaded due to some external obstacles.


  • Remove the file and start plesk installer again.

If it did not help, open file mentioned in the error in any text editor to ensure that it does not contain html elements like below.

<title>Blocking page</title>
    <meta http-equiv="Content-Type" content="text/html;charset=iso-8859-1">
    <style type="text/css">

If it does, ensure that there is no firewall, proxy server or antivirus software blocking access to the plesk server.

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Can't parse products.inf3: Error reading end tag.

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